KAY Jewelers, located at 620 Olive Street SW, Cullman, AL 35055-5594, is a well-regarded jewelry store in Cullman County, offering a wide array of services focused on engagement ring creation. Esteemed for its knowledgeable staff, the store provides various jewelry services, including custom and special orders, jewelry maintenance and repair, diamond upgrades, and appraisals. Customers often praise the friendly and helpful associates, particularly highlighting staff members like Holly and Becca for their exceptional service. The store is open for in-person consultations and ring customization to ensure that each engagement ring is uniquely tailored.

Operating Hours:
- Saturday: 10:00 AM - 8:00 PM
- Sunday: 12:00 PM - 6:00 PM
- Monday: 11:00 AM - 7:00 PM
- Tuesday: 11:00 AM - 7:00 PM
- Wednesday: 11:00 AM - 7:00 PM
- Thursday: 11:00 AM - 7:00 PM
- Friday: 10:00 AM - 8:00 PM

Overall Sentiment from Online Customer Reviews:
The online customer reviews exhibit a high degree of satisfaction, with approximately 85% positive sentiment, 10% neutral, and 5% negative. Most reviewers commend the helpfulness and knowledge of the staff, while a few express dissatisfaction regarding their experiences.

Best Review:
A customer named Katrina shared her appreciation for the welcoming atmosphere and high-quality service, noting how the staff helped her get her rings cleaned and inspected before her vacation, emphasizing their friendliness and expertise.

Worst Review:
One review from Calei described a negative experience related to customer service, mentioning issues faced during a visit that were not satisfactorily resolved by the staff.

*For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.