Kay Jewelers, located at 10 Massillon Marketplace Dr SW, Massillon, OH 44646-2016, specializes in providing tailored engagement ring services and exceptional customer experiences. With a commitment to quality and a wide range of jewelry options, they cater to clients who are looking to create unique and personal engagement rings.

Operating in Stark County, the store is renowned for its proficient staff and customer-oriented service. The knowledgeable team, including standout associates like Kim and Hannah, is dedicated to assisting customers in selecting the perfect piece for their special moments. They offer comprehensive services such as custom orders, jewelry repairs, diamond upgrades, and appraisals, making it a one-stop destination for all jewelry needs.

The ambiance is welcoming and supportive, fostering a positive shopping experience. However, there are some customer concerns regarding service consistency and warranty fulfillment, which some patrons found lacking.

Operating Hours:
- Tuesday: 10:00 AM - 8:00 PM
- Wednesday: 10:00 AM - 8:00 PM
- Thursday: 10:00 AM - 8:00 PM
- Friday: 10:00 AM - 8:00 PM
- Saturday: 10:00 AM - 8:00 PM
- Sunday: 11:00 AM - 7:00 PM
- Monday: 10:00 AM - 8:00 PM

Overall Sentiment from Online Customer Reviews:
Positive: 75%
Neutral: 15%
Negative: 10%

Best Review: A customer named Kenzi praised the staff for their knowledge and kindness, emphasizing the exceptional service they received while selecting an engagement ring.

Worst Review: David expressed disappointment regarding customer service after experiencing issues with a set of rings, mentioning that corporate communication did not satisfactorily resolve his concerns.

*For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.