KAY Jewelers in Hendersonville, TN, located at 217 Indian Lake Blvd., Suite 900, is an established jeweler specializing in engagement ring creation and a comprehensive range of jewelry services. The store features a wide selection of engagement rings, wedding bands, and jewelry maintenance services, including repairs, custom orders, and appraisals. Customers can expect a knowledgeable staff dedicated to assisting in the jewelry selection process.

The store operates in Sumner County and has garnered a mix of feedback from customers, reflecting a varied experience with both the products and services offered.

Overall Sentiment from Online Customer Reviews:
Positive: 54%
Neutral: 23%
Negative: 23%

Positive reviews commend the store for its friendly and professional staff who provide excellent customer service and assist in selecting the perfect engagement ring. Some reviewers specifically mentioned a more positive and helpful atmosphere in comparison to other locations.

Conversely, negative feedback highlights issues such as unprofessional staff behavior, accusations regarding lost items, and concerns over customer service during busy periods.

Best Review: A customer praised the store for its exceptional assistance in choosing an engagement ring, finding the staff to be very knowledgeable and supportive throughout the process.

Worst Review: Another customer expressed disappointment with the service, noting a rude interaction with staff while attempting to retrieve jewelry that was under warranty.

Operating Hours:
- Monday to Friday: 10:00 AM - 8:00 PM
- Saturday: 10:00 AM - 8:00 PM
- Sunday: 11:00 AM - 7:00 PM

* For this overview, customer feedback was viewed on Yelp, Google, and Facebook.