KAY Jewelers in Las Cruces, located inside the Mesilla Valley Mall, is noted for its wide selection of fine jewelry, particularly engagement rings. The store offers various services, including custom ring creation, jewelry maintenance and repair, and diamond upgrades. Customers appreciate the knowledgeable staff, which includes praised associates like Jelli and Corina, who are recognized for their exceptional service and attention to detail.

The overall customer sentiment is a mix of positive and negative experiences. Positive reviews highlight the friendly and helpful staff, great selection, and professional service, leading to a perceived positive atmosphere around the store. In contrast, some negative feedback involves issues such as perceived inconsistencies in service and product quality, particularly regarding repairs and exchange policies.

Overall Sentiment from Online Customer Reviews:
- Positive: 70%
- Neutral: 15%
- Negative: 15%

**Address:**
700 S Telshor Blvd, Spc. 1452,
Las Cruces, NM 88011

**Phone Number:**
(575) 521-0975

**Opening Hours:**
| Day | Hours |
|-----------|------------------|
| Tuesday | 10:00 AM - 8:00 PM |
| Wednesday | 10:00 AM - 8:00 PM |
| Thursday | 10:00 AM - 8:00 PM |
| Friday | 10:00 AM - 8:00 PM |
| Saturday | 10:00 AM - 8:00 PM |
| Sunday | 11:00 AM - 7:00 PM |
| Monday | 10:00 AM - 8:00 PM |

**Staff:**
Jelli, Corina

Best Review:
A customer shared their appreciation for the staff's friendliness and helpfulness, noting that they had an enjoyable experience selecting an engagement ring and were impressed with the variety available.

Worst Review:
Another reviewer expressed frustration regarding inconsistent service, mentioning that they felt misled by different employees about warranty and exchange policies, which left them dissatisfied with their experience.

*For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.