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Zales Jewelers, located in the Mesilla Valley Mall at 700 S Telshor Blvd., Suite 1296, Las Cruces, NM 88011-4669, has established itself as a notable destination for those in search of exquisite engagement rings. The store offers a variety of services, including custom jewelry creation, repair services, cleaning, and inspections. Customers can expect a friendly and knowledgeable staff led by Store Manager Uriel Ronquillo, who has received commendations for his excellent customer service and product expertise.
In terms of customer feedback, the store has accumulated a total of 104 reviews. Positive sentiments highlight the helpfulness and professionalism of the staff, with many customers expressing satisfaction with their experiences in selecting engagement rings. Several patrons have praised Uriel and his team for their attentive service and guidance throughout the purchasing process.
However, not all reviews are favorable; some customers have reported frustrations regarding the timeliness of repairs and communication issues. This mix of feedback provides a balanced view of the store's performance.
Overall Sentiment from Online Customer Reviews:
- Positive: 75%
- Neutral: 10%
- Negative: 15%
**Hours of Operation:**
| Day | Hours |
|-----------|-----------------------|
| Thursday | 11:00 AM - 8:00 PM |
| Friday | 10:00 AM - 8:00 PM |
| Saturday | 10:00 AM - 8:00 PM |
| Sunday | 12:00 PM - 6:00 PM |
| Monday | 11:00 AM - 8:00 PM |
| Tuesday | 11:00 AM - 8:00 PM |
| Wednesday | 11:00 AM - 8:00 PM |
**Staff:**
- Uriel Ronquillo (Store Manager)
Best Review: A customer named Jennifer expressed appreciation for the thoughtful assistance provided by Uriel, who helped her find the perfect wedding set and ensured she felt comfortable throughout the process.
Worst Review: Berenice described a frustrating experience regarding an engagement ring resizing, where miscommunication about the needed confirmation led to delays, leaving her dissatisfied with the service received.
*For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.
Positivity Score: 80%
Total Customer Feedback Reviewed: 105
Store Phone Number: (575) 522-0843
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