KAY Jewelers in Council Bluffs, located at 3617 Denmark Dr., is a well-regarded establishment specializing in engagement ring creation and comprehensive jewelry services. The store operates within Pottawattamie County and prides itself on excellent customer service, providing a friendly and inviting atmosphere.

Customers frequently commend the knowledgeable staff for their assistance in selecting engagement rings and other jewelry. The store offers services such as jewelry maintenance, repairs, custom orders, diamond upgrades, gold exchange, appraisals, and various financing options.

Operating hours are as follows:
| Day | Hours |
|-----------|-----------------|
| Saturday | 10:00 AM - 8:00 PM |
| Sunday | 12:00 PM - 6:00 PM |
| Monday | 11:00 AM - 7:00 PM |
| Tuesday | 11:00 AM - 7:00 PM |
| Wednesday | 11:00 AM - 7:00 PM |
| Thursday | 11:00 AM - 7:00 PM |
| Friday | 10:00 AM - 8:00 PM |

The overall sentiment from online customer reviews is predominantly positive, with approximately 85% positive feedback, 10% neutral, and 5% negative. Customers appreciate the helpfulness and friendliness of the staff, often highlighting specific associates like Danielle for exceptional service. However, there have been some concerns related to service times and policies, which a small number of customers found unsatisfactory.

Best Review: Angela noted that the staff worked quickly to order rings, enhancing the experience significantly and making customers feel valued.

Worst Review: Kassidy expressed dissatisfaction with the store's handling of insurance claims, feeling that the policy was not adequately communicated regarding damages caused by unfortunate events.

*For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.

Staff members mentioned include Danielle.