KAY Jewelers, located at 2 A Ash Brook Road, N/A, Keene, NH 03431, operates in Cheshire County and offers a variety of jewelry services, focusing on engagement ring creation. With a total of 38 reviews, the store is a newly established location that has garnered mixed feedback regarding its service quality.

The store provides essential services, including custom engagement ring creation, jewelry maintenance and repair, financing options, diamond upgrades, and gold exchange. Customers have noted a huge selection of jewelry, particularly for engagement and wedding rings, and praised the staff for their courteous service. The staff members, including the Store Manager Ed, have been highlighted for their attentiveness and willingness to assist customers through personalized consultations.

However, there are also reports of negative experiences, with some customers expressing dissatisfaction regarding the quality of service and interactions with staff. Specific issues cited include miscommunication about store hours and delays in receiving purchased items.

Overall, customers have recognized the store's extensive inventory and friendly environment, despite some facing challenges in their experiences.

Overall Sentiment from Online Customer Reviews:
- Positive: 60%
- Neutral: 20%
- Negative: 20%

**Opening Hours:**
- Tuesday: 10:00 AM - 8:00 PM
- Wednesday: 10:00 AM - 8:00 PM
- Thursday: 10:00 AM - 8:00 PM
- Friday: 10:00 AM - 8:00 PM
- Saturday: 10:00 AM - 8:00 PM
- Sunday: 11:00 AM - 7:00 PM
- Monday: 10:00 AM - 8:00 PM

**Staff Members:**
- Ed (Store Manager)

Best Review: A customer noted that the store boasts a vast selection and exceptional service, highlighting the efforts of the knowledgeable staff who helped them find a suitable engagement ring.

Worst Review: Another customer expressed frustration with a rude manager who did not allow for a proper discussion regarding a credit fraud issue they experienced.

* For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.