KAY Jewelers, located at 4493 Bluegrass Rd., Ste. C, Mount Pleasant, MI 48858-9662, operates in Isabella County and specializes in creating exquisite engagement rings. With a total of 82 reviews, this jewelry store enjoys an impressive reputation for its attentive customer service and quality craftsmanship. The knowledgeable staff, led by store manager Manny Garcia, are praised for guiding customers through the engagement ring selection process and ensuring a memorable shopping experience.

The services offered include jewelry maintenance and repair, custom and special orders, diamond upgrades, gold exchange, and appraisals. Many customers have highlighted the friendly and professional demeanor of the staff, noting the supportive environment that encourages customers to ask questions and express their preferences.

However, some reviews indicate a discrepancy in the store’s advertised hours, as a customer expressed disappointment over being unable to enter before closure despite the posted times online.

Overall Sentiment from Online Customer Reviews:
Positive: 88%
Neutral: 7%
Negative: 5%

| Day | Opening Hours |
|------------|--------------------|
| Monday | 10:00 AM - 8:00 PM |
| Tuesday | 10:00 AM - 8:00 PM |
| Wednesday | 10:00 AM - 8:00 PM |
| Thursday | 10:00 AM - 8:00 PM |
| Friday | 10:00 AM - 8:00 PM |
| Saturday | 10:00 AM - 8:00 PM |
| Sunday | 11:00 AM - 7:00 PM |

Staff Members: Manny Garcia (Store Manager)

Best Review: A customer named Seleana praised the helpful and welcoming atmosphere of the store, stating that the staff, especially Manny, takes great care of customers, ensuring that they leave without any questions or doubts.

Worst Review: A customer named Jaelyn expressed frustration over an experience where the staff locked the doors shortly before the advertised closing time, describing this as a rude encounter.

*For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.