Kay Jewelers, located at 1245 Worcester St, Ste. 1036, Natick, MA 01760, is a prominent jeweler situated in Middlesex County. With a focus on engagement ring creation, the store offers a diverse range of services including custom jewelry design, appraisal, gold exchange, and maintenance and repair services. Customers have reported a variety of experiences, particularly highlighting the helpful nature of the staff in assisting with engagement ring selections and other jewelry inquiries. The store's adept team is mentioned frequently, but reviews also indicate inconsistency in customer service, leading to a mixed reputation.

Operating hours are as follows:

| Day | Hours |
|-----------|---------------------|
| Monday | 11:00 AM - 7:00 PM |
| Tuesday | 11:00 AM - 7:00 PM |
| Wednesday | 11:00 AM - 7:00 PM |
| Thursday | 11:00 AM - 7:00 PM |
| Friday | 10:00 AM - 8:00 PM |
| Saturday | 10:00 AM - 8:00 PM |
| Sunday | 12:00 PM - 6:00 PM |

The overall sentiment from online customer reviews indicates a divided atmosphere surrounding the store. Positive experiences account for 40%, neutral responses make up 20%, while negative feedback stands at 40%. Customers have noted the willingness of staff to assist in finding the perfect engagement ring but have also reported issues with service consistency and communication.

Best Review: A customer praised the assistance received while selecting an engagement ring, noting the staff's helpful and attentive demeanor throughout the process.

Worst Review: A customer expressed frustration with the inadequate service, detailing a situation where they felt dismissed and unassisted while seeking help with their jewelry needs.

* For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.