Zales Jewelers, located at 1245 Worcester Street, Space 1218, Natick Mall, Natick, MA 01760, operates in Middlesex County. With a focus on engagement ring creation, this jeweler provides a range of services, including custom jewelry designs, cleaning and inspection, as well as resizing and repair services. The store is open for customers during the following hours:

| Day | Hours |
|------------|----------------|
| Friday | 10:00 AM - 8:00 PM |
| Saturday | 10:00 AM - 8:00 PM |
| Sunday | 12:00 PM - 6:00 PM |
| Monday | 11:00 AM - 7:00 PM |
| Tuesday | 11:00 AM - 7:00 PM |
| Wednesday | 11:00 AM - 7:00 PM |
| Thursday | 11:00 AM - 7:00 PM |

The store's phone number is (508) 653-5362.

Overall, Zales Jewelers has gathered a mixed response from customers. Out of 20 reviews, the sentiment is approximately 40% positive, 25% neutral, and 35% negative. Many customers have praised the knowledgeable staff for their helpfulness and willingness to assist, particularly in choosing and customizing engagement rings. However, some reviews highlighted poor customer service experiences, particularly regarding the handling of orders and communication issues.

Best Review: Nicholas recognized the staff for being accommodating, informative, and not overly pushy, resulting in a pleasant experience while selecting a ring.

Worst Review: Paula faced numerous issues during her engagement ring purchase, including incorrect sizing and a series of customer service failures, causing significant disappointment and frustration.

*For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.