Kay Jewelers located at 310 Neshaminy Mall, Bensalem, PA 19020, offers a range of services specializing in engagement ring creation. Their knowledgeable staff, including team members like Chandra and Chrissy, are noted for providing personalized assistance and exceptional customer service, guiding clients through selecting and customizing engagement rings that suit individual preferences. The store maintains a commitment to creating a welcoming environment, and clients often appreciate their helpful and friendly approach.

Operating within Bucks County, Kay Jewelers boasts services such as jewelry maintenance and repair, custom and special orders, diamond upgrades, gold exchange, and appraisals. Their opening hours are as follows:

| Day | Hours |
|-----------|---------------------|
| Monday | 11:00 AM - 7:00 PM |
| Tuesday | 11:00 AM - 7:00 PM |
| Wednesday | 11:00 AM - 7:00 PM |
| Thursday | 11:00 AM - 7:00 PM |
| Friday | 10:00 AM - 8:00 PM |
| Saturday | 10:00 AM - 8:00 PM |
| Sunday | 11:00 AM - 6:00 PM |

Customer sentiment is varied, with a total of 82 reviews covered.

Overall Sentiment from Online Customer Reviews:
- Positive sentiment: 70%
- Neutral sentiment: 15%
- Negative sentiment: 15%

Positive reviews highlight the staff's professionalism and helpfulness, particularly in assisting customers in selecting engagement rings, with specific praise for the knowledge and patience exhibited by employees. However, some negative reviews point out issues with the customer service experience related to online orders and unexpected charges.

Best Review:
Jenny commended the staff at Kay Jewelers for their fantastic service, particularly mentioning the high level of knowledge and the welcoming experience.

Worst Review:
M J. expressed frustration over an unexpected additional charge for an extended service plan that was not disclosed at the time of purchase, leading to a negative experience with the store's service.

*For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.