Kay Jewelers, located at 515 E. Lincoln Highway, New Lenox, IL 60451, operates within Will County. This jewelry store has garnered a solid reputation for engagement ring creation and a variety of related services. Customers have noted the knowledgeable and friendly staff, particularly mentioning the assistance provided by jewelry consultants like Amanda, Madyson, and Claudia. The staff is often praised for their professionalism and helpfulness, addressing customer inquiries attentively.

The store specializes in custom and special orders, jewelry maintenance and repair, along with pop-up services like diamond upgrades and appraisals. With over 35 Google reviews, the average rating stands at 4.1 stars, illustrating a generally positive customer experience.

Overall Sentiment from Online Customer Reviews:
Positive: 75%
Neutral: 15%
Negative: 10%

Positive feedback highlights a consistent atmosphere of great customer service, with multiple instances of customers appreciating timely repairs and helpful consultations. On the other hand, some reviews point out concerns regarding pricing and product value.

Best Review:
Victoria noted the welcoming experience and effective solutions provided by the staff during her visit, expressing satisfaction with the service received.

Worst Review:
Chris warned prospective customers about the pricing of lab-created diamonds, indicating a concern over the perceived value of purchases made at this location.

*For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.

**Operating Hours:**
Monday to Friday: 10:00 AM - 8:00 PM
Saturday: 10:00 AM - 8:00 PM
Sunday: 11:00 AM - 7:00 PM

Staff members mentioned: Amanda, Madyson, Claudia.