Zembar Jewelers New Lenox IL

Zembar Jewelers, located at 2457 East Joliet Highway in New Lenox, IL, is a charming jewelry store dedicated to creating custom engagement rings and offering a variety of related services. This family-owned business has been serving the local community for over 25 years, becoming a trusted name in Will County for quality craftsmanship and personalized service.

Kathy Lyons, the owner, leads a friendly and knowledgeable team that prides itself on understanding each customer's unique vision. They provide expert guidance throughout the design process, ensuring couples feel supported while selecting the perfect ring. Many customers appreciate the warm and inviting atmosphere, highlighting how the staff is always willing to listen and assist with any questions.

While the vast majority of feedback is positive, some customers have noted occasional delays in service and mixed experiences with repairs or sizing.

Customer Sentiment: Approximately 80% of customers are highly satisfied, while 10% expressed neutral feelings and another 10% encountered issues.

**Opening Hours:**
- Monday: Closed
- Tuesday to Friday: 10:00 AM – 6:00 PM
- Saturday: 10:00 AM – 3:00 PM
- Sunday: Closed

**Best Review:** Jason praised the fantastic customer service and noted that the staff was genuinely caring, making his ring selection feel special and personal.

**Worst Review:** Grace expressed concern regarding safety protocols during her visit, stating she left because some staff and customers were not wearing masks in the small store.

This overview is based on customer feedback gathered from Yelp, Google, and Facebook.