Kay Jewelers, located at 400 Mill Ave SE, Suite 709, New Philadelphia, OH 44663, is renowned for its exceptional engagement ring creation services. With a dedicated team ready to assist customers in selecting the perfect ring, Kay Jewelers places a strong emphasis on personalized service, helping each client navigate through their extensive collection of beautiful jewelry options. Customers appreciate the knowledgeable staff, such as Lori and Nichole, who go the extra mile to ensure a memorable experience. The store is situated in New Towne Mall, making it a convenient stop for jewelry shopping.

Operating hours are as follows:
- Tuesday: 10:00 AM - 8:00 PM
- Wednesday: 10:00 AM - 8:00 PM
- Thursday: 10:00 AM - 8:00 PM
- Friday: 10:00 AM - 8:00 PM
- Saturday: 10:00 AM - 8:00 PM
- Sunday: 11:00 AM - 7:00 PM
- Monday: 10:00 AM - 8:00 PM

Phone: (330) 339-8973

Customer reviews for Kay Jewelers total 73, notably highlighting the positive experiences with staff support in ring selection and customization. However, some customers have reported concerns regarding the quality of workmanship and aggressive warranty promotions.

Overall Sentiment from Online Customer Reviews:
- Positive: 80%
- Neutral: 15%
- Negative: 5%

Best Review:
Jamie expressed that the staff at Kay Jewelers consistently goes above and beyond to provide educational and exceptional service.

Worst Review:
Shaye indicated dissatisfaction with the store's pressure to promote warranties, attributing it to concerns over the quality of their merchandise.

*For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.