Kay Jewelers Newburgh Mall, Newburgh, NY

KAY Jewelers, located at 1221 Route 300, Ste. 105, Newburgh, NY 12550-6491, is a popular destination for engagement rings and fine jewelry in Orange County. With a reputation built over many years, KAY Jewelers is known for its excellent customer service, which is frequently highlighted in customer reviews. The staff are described as friendly and knowledgeable, with many reviewers praising the personalized attention they receive during their visit. Engagement ring creation is a specialty here, with consultants available to assist customers in selecting the perfect piece, ensuring that needs and budgets are met.

Operating hours are as follows:
- Tuesday: 10:00 AM – 8:00 PM
- Wednesday: 10:00 AM – 8:00 PM
- Thursday: 10:00 AM – 8:00 PM
- Friday: 10:00 AM – 8:00 PM
- Saturday: 10:00 AM – 8:00 PM
- Sunday: 11:00 AM – 7:00 PM
- Monday: 10:00 AM – 8:00 PM

The store has received a total of 86 reviews, showcasing a mix of positive and negative sentiments among customers.

Overall Sentiment from Online Customer Reviews:
Positive: 75%
Neutral: 15%
Negative: 10%

Positive reviews often highlight the great atmosphere, helpful staff, and quality of products. Customers appreciate how attentive the employees are, especially when creating engagement rings and making special orders. This reflects a strong commitment to customer service.

Negative feedback tends to focus on occasional experiences with inconsistency in product quality or service. Some customers mentioned dissatisfaction with specific transactions or issues that required follow-up.

Best Review:
Frank praised KAY Jewelers for its fantastic selection of jewelry and the welcoming atmosphere, expressing satisfaction with the prices and service provided.

Worst Review:
Susan criticized the store for poor product quality and bad customer service, noting that she felt her concerns were not adequately addressed.

*For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.