Kay Jewelers, located at 501 N Berkeley Blvd, Ste. 1, Goldsboro, NC 27534, is renowned for its exceptional engagement ring creation services. With a strong reputation, the store showcases a dedicated team of jewelry consultants who are knowledgeable and committed to helping customers find the perfect pieces. The establishment has garnered high acclaim, boasting a remarkable average rating of 4.8 based on 84 reviews, reflecting its stellar service aimed at making the jewelry-buying experience as enjoyable as possible.

The staff at Kay Jewelers is frequently praised for their helpfulness and attentiveness. Reviews highlight specific employees, such as Alma and Lesli, who are noted for providing outstanding customer support and creating a welcoming atmosphere. Customers appreciate having their needs taken seriously, as staff take the time to listen and offer personalized recommendations.

However, there are some critical sentiments as well. A few reviews mention dissatisfaction with service quality, with claims of inattentiveness based on the customer's appearance. Although such experiences are not the norm, they do appear in customer feedback.

Overall Sentiment from Online Customer Reviews:
- Positive: 85%
- Neutral: 10%
- Negative: 5%

Opening Hours:
- Tuesday: 10:00 AM - 8:00 PM
- Wednesday: 10:00 AM - 8:00 PM
- Thursday: 10:00 AM - 8:00 PM
- Friday: 10:00 AM - 8:00 PM
- Saturday: 10:00 AM - 8:00 PM
- Sunday: 11:00 AM - 7:00 PM
- Monday: 10:00 AM - 8:00 PM

Staff members mentioned include:
- Alma
- Lesli

Best Review:
A customer commended the staff, particularly mentioning Alma and Lesli, for being incredibly helpful and knowledgeable throughout the ring selection process, making the experience enjoyable and stress-free.

Worst Review:
One customer expressed frustration due to feeling ignored by staff during their visit, indicating that appearance could influence the quality of service received.

* For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.