KAY Jewelers located at 1202 North Main Street, Ste. 125, Suffolk, VA 23434-4363, offers a comprehensive range of services, particularly specializing in engagement ring creation. With an impressive record of 76 reviews, the store is known for its exceptional customer service and knowledgeable staff. The staff members, including John and Terri, consistently receive praise for their professionalism and helpfulness, making the engagement ring shopping experience enjoyable for many customers.

The store operates in Suffolk County and provides several essential services, including custom and special orders, diamond upgrades, gold exchange, appraisals, and options for financing. Customers frequently commend the friendly atmosphere and the team’s ability to assist them in making informed decisions about their jewelry purchases.

Recent reviews reflect a generally positive sentiment, with approximately 85% of customer feedback being favorable, while about 10% can be categorized as neutral, and 5% as negative.

Customer Reviews Sentiment:
- Positive: 85%
- Neutral: 10%
- Negative: 5%

Best Review: Marquita highlighted that John’s service at the Suffolk location was outstanding, stating he was amazing, remembered her, and provided exceptional assistance during her visit.

Worst Review: Erika expressed disappointment with her experience at this location, indicating severe dissatisfaction with the store management.

Store Hours:
- Wednesday: 10:00 AM - 8:00 PM
- Thursday: 10:00 AM - 8:00 PM
- Friday: 10:00 AM - 8:00 PM
- Saturday: 10:00 AM - 8:00 PM
- Sunday: 11:00 AM - 7:00 PM
- Monday: 10:00 AM - 8:00 PM
- Tuesday: 10:00 AM - 8:00 PM

Staff members mentioned include John and Terri.

*For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.