Kay Jewelers, located at 7501 W Cermak Rd, North Riverside Park Mall, North Riverside, IL 60546, operates in Cook County, offering a wide range of jewelry services with a focus on engagement ring creation. Customers can reach the store at (708) 442-8433. The expert staff assist with consultations for custom and special orders, jewelry maintenance, appraisal services, and financing options, making it a reliable choice for those seeking personalized engagement rings.

The store is known for its commitment to customer satisfaction. Many reviews emphasize the professionalism and kindness of associates, such as Laura and Fernando, consistently praised for their dedication to helping customers find the perfect pieces.

However, some feedback highlights a lack of timely service and experiences with employees that seem inattentive or unresponsive at times.

Overall, the store has received 158 reviews.

Overall Sentiment from Online Customer Reviews:
Positive: 55%
Neutral: 25%
Negative: 20%

Best Review:
Laura praised the outstanding customer service provided by Catalina, who demonstrated patience and professionalism while assisting with a jewelry purchase.

Worst Review:
Ben described a frustrating experience with poor customer service, feeling ignored and neglected by staff despite waiting for assistance during his visit.

**Store Hours:**
| Day | Hours |
|-----------|----------------------|
| Monday | 10:00 AM - 8:00 PM |
| Tuesday | 10:00 AM - 8:00 PM |
| Wednesday | 10:00 AM - 8:00 PM |
| Thursday | 10:00 AM - 8:00 PM |
| Friday | 10:00 AM - 8:00 PM |
| Saturday | 10:00 AM - 8:00 PM |
| Sunday | 11:00 AM - 6:00 PM |

*For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.