KAY Jewelers, located at 4400 Ashford Dunwoody Rd., #1631, Dunwoody, GA 30346, is a prominent jewelry store in Dekalb County specializing in the creation of engagement rings and exceptional customer service. With a solid reputation in the area, KAY Jewelers offers a wide range of services including custom and special orders, jewelry maintenance and repair, diamond upgrades, and appraisals, ensuring a comprehensive experience for those seeking the perfect engagement ring.

The store operates Monday through Friday from 10:00 AM to 8:00 PM, Saturday from 10:00 AM to 8:00 PM, and Sunday from 11:00 AM to 7:00 PM. Customers can reach them by phone at (770) 522-8316.

While many reviews commend the store for its knowledgeable staff and friendly service, providing a welcoming environment for engagement ring shoppers, there are notable criticisms regarding delayed responses and service quality during peak times. Overall, the store has garnered a mixed sentiment across customer experiences.

Overall Sentiment from Online Customer Reviews:
Positive sentiment: 65%
Neutral sentiment: 20%
Negative sentiment: 15%

Highlighting the overall feedback, the positive reviews often mention the welcoming atmosphere and the expertise of staff members like Cheely, who are praised for helping customers find the right pieces while making the experience enjoyable. Conversely, negative reviews reflect experiences of perceived poor service and communication issues, particularly during busy periods.

Best Review:
Marcus noted the outstanding service he received, highlighting the team's commitment and knowledge during his visit, which left him feeling valued and eager to return.

Worst Review:
Cor expressed dissatisfaction with the treatment received during his visit, claiming he experienced rude behavior from the staff and felt unfairly prioritized based on race, leading him to seek resolution through corporate channels.

* For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.

| Operating Hours | |
|---------------------------|------------------------------|
| Monday | 10:00 AM - 8:00 PM |
| Tuesday | 10:00 AM - 8:00 PM |
| Wednesday | 10:00 AM - 8:00 PM |
| Thursday | 10:00 AM - 8:00 PM |
| Friday | 10:00 AM - 8:00 PM |
| Saturday | 10:00 AM - 8:00 PM |
| Sunday | 11:00 AM - 7:00 PM |

Staff members mentioned: Cheely