KAY Jewelers, located at 3028 Phoenix Center Dr, Washington, MO 63090, operates as a well-established retail jewelry chain in Franklin County, specializing in engagement rings, wedding bands, and a variety of jewelry services. With a strong commitment to customer experience, this store has gained recognition as a go-to destination for creating exquisite engagement rings. They offer services such as custom orders, jewelry maintenance and repair, diamond upgrades, and gold exchanges, all aimed at meeting a diverse range of customer needs.

Operating hours are as follows:
- Monday to Friday: 10:00 AM - 8:00 PM
- Saturday: 10:00 AM - 8:00 PM
- Sunday: 11:00 AM - 7:00 PM
Phone: 636-390-0301

Overall Sentiment from Online Customer Reviews:
The store has a total of 63 reviews, with an overall sentiment of 76% positive, 16% neutral, and 8% negative. Customers appreciate the friendly and helpful staff, although some experiences indicate inconsistency in service quality.

Best Review: Allison commends the location for its genuine and nice employees, who make buying jewelry an enjoyable experience.

Worst Review: John shares a frustrating experience related to a double charge and a poor customer service interaction during a significant anniversary purchase.

* For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.

Operating Hours:
- Monday: 10:00 AM - 8:00 PM
- Tuesday: 10:00 AM - 8:00 PM
- Wednesday: 10:00 AM - 8:00 PM
- Thursday: 10:00 AM - 8:00 PM
- Friday: 10:00 AM - 8:00 PM
- Saturday: 10:00 AM - 8:00 PM
- Sunday: 11:00 AM - 7:00 PM