Located in Panama City Beach, Florida, KAY Jewelers at Pier Park specializes in the creation of beautiful engagement rings and provides a variety of jewelry services tailored to customer needs. With a commitment to outstanding customer service, the experienced staff, including associates like Ashley, Jennifer, and Pam, are dedicated to guiding clients through the selection and customization of engagement rings, ensuring each piece is as unique as the love it represents.

KAY Jewelers offers a range of services, including custom and special orders, jewelry maintenance and repair, diamond upgrades, and appraisals. Their knowledgeable team is equipped to handle diverse jewelry needs, catering to an appreciative clientele with over 179 reviews.

The store operates with convenient hours:
- Saturday: 10:00 AM - 8:00 PM
- Sunday: 12:00 PM - 6:00 PM
- Monday: 10:00 AM - 7:00 PM
- Tuesday: 10:00 AM - 7:00 PM
- Wednesday: 10:00 AM - 7:00 PM
- Thursday: 10:00 AM - 7:00 PM
- Friday: 10:00 AM - 8:00 PM

Address: 100 Bluefish Drive, Ste. 110, Panama City Beach, FL 32413-0805
Phone: (850) 236-0090

Overall Sentiment from Online Customer Reviews:
The overall response from customers reveals a largely positive atmosphere, with about 80% of reviews highlighting satisfactory experiences, focusing on the friendliness and helpfulness of the staff. Approximately 10% conveyed neutral sentiments, while around 10% expressed negative feedback, particularly regarding misinformation on return policies.

Best Review:
Rebecca praised the store for its friendly sales staff, specifically highlighting the Assistant Manager Brianna for her thorough explanations regarding diamonds and their grading scales.

Worst Review:
Aaron detailed an unfortunate experience where his fiancé was misinformed about a return policy, eventually resulting in them being stuck with two rings and expressing dissatisfaction with the store's unwillingness to honor the initial promise.

* For this overview, customer feedback was viewed on Yelp, Google, and Facebook.

Staff members mentioned: Ashley, Jennifer, Pam, and Brianna.