Zales Jewelers, located at 101 Bluefish Drive, Ste. 130, Panama City Beach, FL 32413, is a well-regarded establishment in the jewelry industry, known primarily for its engagement ring creation and exceptional customer service. The store operates in Bay County and offers a wide range of jewelry services including custom engagement rings, wedding bands, and repair services. With a focus on quality and customer satisfaction, Zales provides personal consultations to help customers design the perfect ring to symbolize their unique love stories.

The staff has received commendations for their friendliness and expertise, notably with individuals like Kathy, who is frequently highlighted for her knowledgeable assistance. The store has garnered a total of 201 reviews, reflecting a generally positive reception.

Overall Sentiment from Online Customer Reviews:
- Positive: 75%
- Neutral: 10%
- Negative: 15%

Customers often praise the attentive service and supportive atmosphere, with many expressing satisfaction in finding personalized jewelry that meets their needs. However, some reviews mention shortcomings in customer service consistency, particularly during busy periods.

**Opening Hours:**
- Thursday: 10:00 AM - 7:00 PM
- Friday: 10:00 AM - 8:00 PM
- Saturday: 10:00 AM - 8:00 PM
- Sunday: 12:00 PM - 6:00 PM
- Monday: 10:00 AM - 7:00 PM
- Tuesday: 10:00 AM - 7:00 PM
- Wednesday: 10:00 AM - 7:00 PM

**Staff Members Mentioned:**
- Kathy
- Orit

Best Review:
A customer named Sarah commended the team for their ability to create a memorable experience while selecting the perfect engagement ring, emphasizing the helpfulness and charming nature of the staff.

Worst Review:
John expressed frustration over being charged a significantly higher price for watch battery replacement than expected, feeling this was unfair and indicative of the store's pricing practices.

* For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.