KAY Jewelers, located at 546 Pinnacle Parkway, Ste. 673, Bristol, TN 37620-8778, is a well-regarded jewelry store specializing in engagement ring creation and comprehensive jewelry services. The store operates in Sullivan County and is known for its knowledgeable staff who are dedicated to assisting customers in selecting the perfect piece for any occasion. KAY Jewelers offers a range of services, including custom jewelry design, jewelry maintenance and repair, diamond upgrades, and appraisals. Customers have expressed appreciation for the attentive service that the staff provides, with many highlighting their positive experiences.

However, some reviews indicate an inconsistency in service, with a few customers reporting difficulties in communication regarding repairs and less favorable interactions with management. Overall, the sentiment from online customer reviews appears mostly positive, with approximately 80% of customers expressing satisfaction, while around 10% have had negative experiences.

Opening Hours:
- Wednesday: 10:00 AM - 8:00 PM
- Thursday: 10:00 AM - 8:00 PM
- Friday: 10:00 AM - 8:00 PM
- Saturday: 10:00 AM - 8:00 PM
- Sunday: 11:00 AM - 7:00 PM
- Monday: 10:00 AM - 8:00 PM
- Tuesday: 10:00 AM - 8:00 PM

Staff Members:
- Wendy
- Timothy
- Tonya
- Caitlyn
- DeAnna
- Sandra

Overall Sentiment from Online Customer Reviews:
Positive: 80%
Neutral: 10%
Negative: 10%

Best Review:
Brandon Seale commended the location for its kind and helpful staff, emphasizing their ability to guide customers through the selection process effectively.

Worst Review:
Frankie Schleif expressed disappointment, sharing an unfavorable experience regarding the quality of jewelry and service, indicating that a bracelet purchased had issues shortly after receiving it.

* For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.