Zales Jewelers at The Pinnacle in Bristol, TN, offers a remarkable selection for those seeking to create the perfect engagement ring. Located at 566 Pinnacle Pkwy, Unit 602, Bristol, TN 37620-8774, the store operates under the committed guidance of dedicated staff members. Customers can expect expertise in custom jewelry design, ensuring that their unique vision comes to life. The store also provides a variety of services including ring resizing, jewelry repair, cleaning, and inspection. With a strong reputation built over decades, Zales has served the Sullivan County area since 1924.

Zales prides itself on its customer service, with staff members often lauded for their friendliness and professionalism. Reviews highlight the patience and knowledge of associates such as Sandy and April, who are recognized for their exceptional support during the jewelry selection process. However, some customers have reported concerns regarding customer service on rare occasions.

Overall, Zales in Bristol has received a total of **133 reviews**, with a predominantly positive sentiment from patrons.

Overall Sentiment from Online Customer Reviews:
Positive: 85%
Neutral: 10%
Negative: 5%

Best Review:
Chance mentioned that the staff are "amazing people" who prioritize honesty and work hard to find the ideal gift, reflecting a dedication to customer satisfaction.

Worst Review:
A customer reported dissatisfaction with service during multiple visits, feeling rushed while trying to make a decision.

* For this overview, customer feedback was viewed on Yelp, Google, and Facebook.

| Day | Hours |
|-----------|---------------------|
| Saturday | 10:00 AM - 8:00 PM |
| Sunday | 12:00 PM - 6:00 PM |
| Monday | 10:00 AM - 7:00 PM |
| Tuesday | 10:00 AM - 7:00 PM |
| Wednesday | 10:00 AM - 7:00 PM |
| Thursday | 10:00 AM - 7:00 PM |
| Friday | 10:00 AM - 8:00 PM |

Staff members mentioned: Sandy, April.