Kay Jewelers, located at 401 S. Mt. Juliet Rd., Mt. Juliet, TN 37122-6359, offers a range of services particularly focusing on engagement ring creation and customization. The store prides itself on its extensive inventory that includes engagement rings, wedding bands, necklaces, and more, ensuring a selection for every taste and budget. The professional staff is dedicated to providing high-quality customer service, assisting clients with personalized requests and consultations to create the perfect engagement ring.

Operating hours are as follows:
- Monday: 10:00 AM - 8:00 PM
- Tuesday: 10:00 AM - 8:00 PM
- Wednesday: 10:00 AM - 8:00 PM
- Thursday: 10:00 AM - 8:00 PM
- Friday: 10:00 AM - 8:00 PM
- Saturday: 10:00 AM - 8:00 PM
- Sunday: 11:00 AM - 7:00 PM

Customer feedback presents a mixed picture. The store has accrued a total of 80 reviews.

Overall Sentiment from Online Customer Reviews:
- Positive: 55%
- Neutral: 25%
- Negative: 20%

Positive reviews often highlight the knowledgeable staff's friendliness and willingness to assist, contributing to an enjoyable shopping experience. However, negative reviews have pointed out issues with service delays and communication problems, suggesting room for improvement in staff response times and overall customer interaction.

Best Review:
Cullen expressed great satisfaction with the service received at Kay Jewelers, praising the store manager, Randy, for his exceptional assistance and positive influence on the overall experience.

Worst Review:
Julie shared frustrations regarding the lack of communication during a ring repair, detailing a series of inconveniences that led to poor customer service; her experience involved multiple unreturned calls and extended waits for updates.

* For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.

Operating Hours:
- Monday: 10:00 AM - 8:00 PM
- Tuesday: 10:00 AM - 8:00 PM
- Wednesday: 10:00 AM - 8:00 PM
- Thursday: 10:00 AM - 8:00 PM
- Friday: 10:00 AM - 8:00 PM
- Saturday: 10:00 AM - 8:00 PM
- Sunday: 11:00 AM - 7:00 PM

Staff members mentioned include Randy, who is noted as the store manager.