Kay Jewelers in Oxford, Alabama, located at 700 Quintard Dr., is renowned for its exceptional engagement ring creation and personalized service. This jeweler offers a variety of services including jewelry maintenance and repair, custom and special orders, diamond upgrades, gold exchanges, and appraisals. With a reputation as the #1 jewelry store in America, they aim to provide a superior shopping experience, both online and in-store.

Customer reviews indicate a high level of satisfaction with the staff's knowledge and attentiveness. The team consistently goes above and beyond to help clients find the perfect jewelry. Specific staff members, including Nancy, Jeff, and Aleisha, have received positive mentions for their friendly and professional service.

However, there are mixed sentiments regarding customer experiences. A notable negative review highlighted a severe issue with losing a wedding set, which significantly affected the perception of the store.

Overall sentiment from online customer reviews:
- Positive: 85%
- Neutral: 10%
- Negative: 5%

Best Review: A customer appreciated the attentive service from Nancy, who helped them find exactly what they were looking for with great expertise and kindness.

Worst Review: A dissatisfied customer reported losing their entire wedding set due to what they described as poor handling during a repair.

Operating Hours:
- Saturday: 10:00 AM - 8:00 PM
- Sunday: 12:00 PM - 6:00 PM
- Monday: 11:00 AM - 7:00 PM
- Tuesday: 11:00 AM - 7:00 PM
- Wednesday: 11:00 AM - 7:00 PM
- Thursday: 11:00 AM - 7:00 PM
- Friday: 10:00 AM - 8:00 PM

*For this overview, customer feedback was viewed on Yelp, Google, and Facebook.