KAY Jewelers in Richmond Village, located at 3734 East National Road, Richmond, IN 47374, offers a selection of engagement rings and exceptional jewelry services. Customers have praised the store for its friendly and helpful staff, particularly highlighting the professionalism of team members such as Connie and Tiffany. The store specializes in custom and special orders, allowing customers to create unique engagement rings tailored to their preferences. Alongside ring creation, KAY Jewelers provides various services, including jewelry maintenance, repair, and appraisal, all aimed at ensuring that pieces remain in top condition.

Operating in Wayne County, KAY Jewelers is well-regarded with a total of 92 reviews, of which 85% reflect positive sentiments. The overall atmosphere for customer interactions appears welcoming, with many reviewers expressing appreciation for the attentive service provided by the staff.

**Overall Sentiment from Online Customer Reviews:**
- Positive: 85%
- Neutral: 10%
- Negative: 5%

**Highlight Reviews:**
Best Review: William mentioned that KAY Jewelers in Richmond is fantastic, citing the helpful staff who assist with everything from gifts to repairs, ensuring a satisfactory shopping experience.

Worst Review: Nicolette expressed dissatisfaction with the service she received regarding ring sizing, feeling that the assistance offered did not meet her expectations, as she struggled to understand the fitting process.

*For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.

**Opening Hours:**
| Day | Hours |
|-----------|-------------------|
| Monday | 10:00 AM - 8:00 PM |
| Tuesday | 10:00 AM - 8:00 PM |
| Wednesday | 10:00 AM - 8:00 PM |
| Thursday | 10:00 AM - 8:00 PM |
| Friday | 10:00 AM - 8:00 PM |
| Saturday | 10:00 AM - 8:00 PM |
| Sunday | 11:00 AM - 7:00 PM |

Staff members mentioned include Connie and Tiffany.