Kay Jewelers, located in Ridgedale Center at 12535 Wayzata Blvd., Ste 1230, Minnetonka, MN 55305-1938, offers a range of jewelry services with a strong focus on engagement ring creation. With a phone number of (952) 593-1000, the store operates Monday through Saturday from 10:00 AM to 8:00 PM and Sunday from 11:00 AM to 7:00 PM.

In addition to engagement rings, Kay Jewelers provides jewelry maintenance and repair, custom orders, diamond upgrades, gold exchange, and appraisals. The staff's performance has received mixed reviews; some customers report exceptional service and a personal touch, highlighting the commitment of several team members. However, others have expressed dissatisfaction with the customer service experience, describing interactions as pressuring and somewhat uncaring, particularly during busy periods.

Overall Sentiment from Online Customer Reviews:
Positive: 45%
Neutral: 25%
Negative: 30%

Best Review: A customer named Holly praised the store for its welcoming and attentive service, noting that the staff genuinely cared about her needs during her jewelry shopping experience.

Worst Review: Jenni expressed frustration over a negative encounter, describing the staff as rude and dismissive, leaving her feeling insulted and upset after her experience at the store.

* For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.

| Opening Hours |
|-----------------------|
| Monday: 10:00 AM - 8:00 PM |
| Tuesday: 10:00 AM - 8:00 PM |
| Wednesday: 10:00 AM - 8:00 PM |
| Thursday: 10:00 AM - 8:00 PM |
| Friday: 10:00 AM - 8:00 PM |
| Saturday: 10:00 AM - 8:00 PM |
| Sunday: 11:00 AM - 7:00 PM |

Staff members mentioned include Kim, who has received positive feedback from customers for his service.