Kay Jewelers is located at 630 Old Country Rd., Ste. 2017 A, Garden City, NY 11530, operating in Nassau County. This jewelry store is known for its extensive selection of engagement rings, offering personalized services that cater to customers looking to create unique pieces. The staff, including notable associates like David, are often praised for their helpfulness and knowledgeable guidance throughout the selection process. Customers have noted that the jeweler provides various services, including jewelry maintenance and repair, custom and special orders, diamond upgrades, and appraisals.

Operating Hours:
- Tuesday: 10:00 AM - 8:00 PM
- Wednesday: 10:00 AM - 8:00 PM
- Thursday: 10:00 AM - 8:00 PM
- Friday: 10:00 AM - 9:00 PM
- Saturday: 10:00 AM - 9:00 PM
- Sunday: 11:00 AM - 7:00 PM
- Monday: 10:00 AM - 8:00 PM

This store has garnered a total of 298 reviews, reflecting a mixed sentiment among customers.

Overall Sentiment from Online Customer Reviews:
- Positive: 62%
- Neutral: 21%
- Negative: 17%

Positive feedback highlights excellent customer service and attentive staff, with many customers appreciative of the assistance provided during the engagement ring selection process. However, negative reviews often mention issues related to communication and delays in service, indicating areas for improvement.

Best Review:
Kristina commended the consistent help from David, stating that he always goes above and beyond to assist customers, making them feel valued in their jewelry choices.

Worst Review:
Alicia expressed disappointment with the customer service, explaining a negative experience with a manager who was unhelpful and dismissive when addressing concerns related to service delays.

*For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.