Kay Jewelers, located at 2030 NW Stewart Pkwy, Roseburg, OR 97471, operates in Douglas County and specializes in creating exquisite engagement rings and providing exceptional customer service. The store is known for its friendly staff and knowledgeable consultants, like Sam, who are dedicated to helping customers navigate their jewelry needs, particularly for crafting personalized engagement rings. Kay Jewelers offers various services, including custom and special orders, jewelry maintenance and repair, diamond upgrades, and appraisals. Customers often appreciate the thoughtful assistance they receive, contributing to a welcoming shopping experience.

The store currently has 99 reviews online, showcasing a mixture of sentiments from customers.

Overall Sentiment from Online Customer Reviews:
Positive: 86%
Neutral: 9%
Negative: 5%

Positive reviews highlight the excellent customer service, particularly praising the staff's attentiveness and expertise. Clients have expressed satisfaction with the quality of products and the engagement ring creation process, emphasizing the staff's friendly demeanor. Conversely, some negative reviews mention frustrations regarding service delays and warranty issues, citing instances where customers felt their concerns were not addressed promptly.

Best Review:
Deborah remarked on her long-standing relationship with Kay Jewelers, emphasizing the personal connections she's developed with the staff who greet her by name and provide attentive service.

Worst Review:
Sharyn experienced significant frustration with the lack of communication regarding her wedding ring inspection, particularly when she was informed about warranty issues due to a missed timeline, which led to a complicated situation that required intervention from her mother-in-law.

**Store Hours:**
- Monday: 10:00 AM - 8:00 PM
- Tuesday: 10:00 AM - 8:00 PM
- Wednesday: 10:00 AM - 8:00 PM
- Thursday: 10:00 AM - 8:00 PM
- Friday: 10:00 AM - 8:00 PM
- Saturday: 10:00 AM - 8:00 PM
- Sunday: 11:00 AM - 6:00 PM

Staff Members Mentioned:
- Sam

*For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.