Kay Jewelers, located in the Security Square Mall at 6901 Security Blvd., Ste. 883, Windsor Mill, MD 21244, is renowned for its exceptional engagement ring creation and comprehensive jewelry services. This store prides itself on a knowledgeable and welcoming staff, who have garnered considerable customer appreciation for their dedication to providing a superior shopping experience. With operating hours of Monday through Saturday from 10:00 AM to 8:00 PM and Sunday from 11:00 AM to 7:00 PM, it is convenient for customers seeking personalized assistance.

Kay Jewelers specializes in custom engagement rings, alongside offering services such as jewelry repair, maintenance, and special orders. Customers frequently praise the staff’s attention to detail and their supportive guidance throughout the purchasing process. In total, the store has received 69 reviews, showcasing a notable engagement with the community.

Overall Sentiment from Online Customer Reviews:
Positive: 70%
Neutral: 20%
Negative: 10%

While many customers highlight their positive experiences, some expressed dissatisfaction with customer service responsiveness at times. The feedback reveals a generally warm atmosphere with a strong emphasis on customer service.

Best Review:
Robert highlighted the exceptional service, noting that the staff immediately greeted him upon entering and provided generous assistance for 30 minutes, helping him find the perfect piece without pressure.

Worst Review:
Theodore remarked on interactions with the sales associates, suggesting they were more focused on debating pricing rather than assisting in making a purchase, which detracted from the overall shopping experience.

*For this overview, customer feedback was viewed on Yelp, Google, and Facebook.

| Operating Hours |
|------------------------|
| Monday: 10:00 AM - 8:00 PM |
| Tuesday: 10:00 AM - 8:00 PM |
| Wednesday: 10:00 AM - 8:00 PM |
| Thursday: 10:00 AM - 8:00 PM |
| Friday: 10:00 AM - 8:00 PM |
| Saturday: 10:00 AM - 8:00 PM |
| Sunday: 11:00 AM - 7:00 PM |