Kay Jewelers, located at 1430 Mount Vernon Ave, Marion, OH 43302, serves the Marion County area with a commitment to providing exceptional jewelry services, particularly in engagement ring creation. The store boasts a variety of fine jewelry offerings, along with reliable maintenance and repair services. Customers have noted the knowledgeable staff who are available to assist with custom orders and diamond upgrades, ensuring a personalized experience for those seeking the perfect engagement ring.

Operating hours are as follows:

| Day | Hours |
|-----------|---------------------|
| Tuesday | 10:00 AM - 8:00 PM |
| Wednesday | 10:00 AM - 8:00 PM |
| Thursday | 10:00 AM - 8:00 PM |
| Friday | 10:00 AM - 8:00 PM |
| Saturday | 10:00 AM - 8:00 PM |
| Sunday | 11:00 AM - 7:00 PM |
| Monday | 10:00 AM - 8:00 PM |

The store has received a total of 75 Google reviews.

Overall Sentiment from Online Customer Reviews:
Positive sentiment: 71%
Neutral sentiment: 20%
Negative sentiment: 9%

A majority of reviews highlight the strong customer service at Kay Jewelers. Customers frequently mention the helpfulness of the staff and their welcoming demeanor, which contributes to a pleasant shopping experience. Negative feedback primarily revolves around isolated instances of dissatisfaction with specific services, including claims of poor customer service after long-term relationships with the store.

Best Review:
Rachel Kennedy praised the friendly staff and great customer service, highlighting a smooth experience when they needed a diamond replaced under warranty.

Worst Review:
Stephanie Bosley expressed frustration with the service received after missing an inspection email reminder, indicating dissatisfaction with how the situation was handled.

* For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.