Kay Jewelers at the Shoppes at Gateway in Springfield, Oregon, specializes in creating custom engagement rings and offers exceptional jewelry services. Located at 3000 Gateway St., Ste. 210, Springfield, OR 97477, the store is known for its knowledgeable staff, including recognized team members like Nancy and Chloe, who contribute to a positive shopping experience. With a varied selection of diamonds, gemstones, and personalized services, customers frequently highlight the friendly and helpful atmosphere of the store.

Operating in Lane County, Kay Jewelers provides additional services such as jewelry maintenance, repairs, custom orders, and appraisals. They emphasize a commitment to satisfying customer needs, catering specifically to those seeking unique engagement rings.

Phone: 541-726-9400

Operating Hours:
- Monday: 10:00 AM - 8:00 PM
- Tuesday: 10:00 AM - 8:00 PM
- Wednesday: 10:00 AM - 8:00 PM
- Thursday: 10:00 AM - 8:00 PM
- Friday: 10:00 AM - 8:00 PM
- Saturday: 10:00 AM - 8:00 PM
- Sunday: 11:00 AM - 7:00 PM

Overall Sentiment from Online Customer Reviews:
Positive: 64%
Neutral: 20%
Negative: 16%

Customer responses are generally favorable, with many praising the customer service and craftsmanship, although some have noted delays in repairs and issues with jewelry financing.

Best Review: Kathleen expressed her love for her engagement ring and appreciation for the excellent service provided, specifically mentioning the expertise and kindness of the staff members, particularly Nancy.

Worst Review: Shelley criticized the financial practices associated with the store's credit services, describing her experience as frustrating due to aggressive credit collection tactics despite timely payments.

* For this overview, customer feedback was viewed on Yelp, Google, and Facebook.