Kay Jewelers, located at 1420 East Hillside Dr., Outparcel 19, Broken Arrow, OK 74012-2393, is a prominent jewelry store specializing in engagement rings and customer service in Tulsa County. With a solid reputation built over 100 years, the store provides an excellent shopping experience and features a range of fine jewelry, including engagement and wedding rings, necklaces, earrings, and watches.

The store's staff is noted for their professionalism and attentiveness, with employees like Janel and Cameron often highlighted for their exceptional service in assisting customers with creating their dream engagement rings. Many customers commend the staff for their helpfulness, great prices, and willingness to go the extra mile.

However, several reviews indicate some concerns regarding the custom jewelry services, with occasional reports of unsatisfactory experiences related to repairs. Customers have expressed a desire for improved management responsiveness in certain situations.

Overall Sentiment from Online Customer Reviews:
- Positive: 80%
- Neutral: 10%
- Negative: 10%

Customer sentiment indicates that the majority of patrons appreciate the service and product range, while a smaller portion has reported issues that warrant attention.

Best Review:
Courtni expressed a great appreciation for the helpfulness of Cameron and Janel, highlighting their excellent customer service and competitive pricing.

Worst Review:
Cady reported a frustrating experience after having been ignored during multiple visits when trying to purchase a necklace, suggesting a need for better customer engagement.

Store Hours:
- Tuesday: 10:00 AM - 8:00 PM
- Wednesday: 10:00 AM - 8:00 PM
- Thursday: 10:00 AM - 8:00 PM
- Friday: 10:00 AM - 8:00 PM
- Saturday: 10:00 AM - 8:00 PM
- Sunday: 11:00 AM - 7:00 PM
- Monday: 10:00 AM - 8:00 PM

Staff Members:
- Janel
- Cameron

* For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.