Kay Jewelers, located at 2005 SE Delaware Ave, Ste. A, Ankeny, IA 50021, serves customers with a variety of jewelry services, notably specializing in engagement ring creation. The store operates in Polk County and offers a diverse selection of engagement and wedding rings, personalized gifts, as well as a repair and maintenance service to keep treasured pieces in top condition. The knowledgeable staff at this establishment, including team members like Geena, Sydney, and John, are recognized for their exceptional customer service, guiding clients through the selection process with expertise and care.

Operating hours are:
- Saturday: 10:00 AM - 8:00 PM
- Sunday: 12:00 PM - 6:00 PM
- Monday: 11:00 AM - 7:00 PM
- Tuesday: 11:00 AM - 7:00 PM
- Wednesday: 11:00 AM - 7:00 PM
- Thursday: 11:00 AM - 7:00 PM
- Friday: 10:00 AM - 8:00 PM

Overall Sentiment from Online Customer Reviews:
With a total of 127 reviews, the overall sentiment reflects a positive atmosphere with a score of 80% positive, 15% neutral, and 5% negative. Many customers appreciate the friendly and knowledgeable staff, highlighting the personalized service received when selecting engagement rings. However, a few reviews indicate concerns regarding warranty coverage and communication about repairs.

Best Review:
Jannean noted the outstanding customer service at the Ankeny location, specifically praising team members who assisted her with a wedding band replacement and ring repair, highlighting a pleasant experience.

Worst Review:
Ronald expressed frustration over the misleading information regarding warranty coverage and a lack of timely updates on jewelry repairs, leading to disappointment despite having spent a significant amount there.

* For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.