Kay Jewelers, located at 118 Siemers Drive, Unit 101, Cape Girardeau, MO 63701-4919, is a prominent jewelry store situated in Cape Girardeau County, specializing in engagement ring creation and exceptional customer service. With a commitment to providing fine jewelry at competitive prices, Kay Jewelers offers expert assistance in selecting the perfect engagement ring as well as a variety of jewelry repair and maintenance services. Reviews highlight the staff's professionalism and dedication, particularly mentioning Sade and Kia who have been noted for their assistance in helping customers find and personalize their jewelry.

Operating hours for Kay Jewelers are as follows:

| Day | Hours |
|-----------|--------------------|
| Monday | 10:00 AM - 8:00 PM |
| Tuesday | 10:00 AM - 8:00 PM |
| Wednesday | 10:00 AM - 8:00 PM |
| Thursday | 10:00 AM - 8:00 PM |
| Friday | 10:00 AM - 8:00 PM |
| Saturday | 10:00 AM - 8:00 PM |
| Sunday | 11:00 AM - 7:00 PM |

Overall Sentiment from Online Customer Reviews:
The majority of reviews reflect a positive sentiment towards Kay Jewelers, with approximately 81% expressing satisfaction with the service quality, expertise, and friendly atmosphere. However, negative sentiments make up around 19% of the reviews, often focusing on issues related to communication, repair inconsistencies, or unsatisfactory experiences.

Best Review:
Umeka praised the store for its excellent service, highlighting the helpfulness of the staff in resolving issues with her Mother's Day gift, which showcased the commitment to customer care and satisfaction.

Worst Review:
Ray expressed frustration with unpredictable hours and poor communication regarding his ring repair, citing a lack of politeness and timeliness in service that left him dissatisfied.

*For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.