Kay Jewelers, located at 601 Donald Lynch Blvd Ste. 220A, Marlborough, MA 01752, is known for its engagement ring creation and extensive selection of fine jewelry. The store operates within the Solomon Pond Mall, a prime shopping destination in Worcester County. Customers can reach the store by phone at (508) 486-9233.

The store offers a wide variety of services, including the creation and customization of engagement rings, routine inspections, and jewelry cleaning. While there are highlights in customer service from staff members such as Cara and Jen, experiences can vary. Positive reviews often mention the helpfulness and professionalism of the staff, noting that they provide personalized guidance in selecting the perfect engagement ring. However, negative reviews indicate some lapses in customer service, including instances of perceived rudeness and inadequate assistance during visits.

Overall Sentiment from Online Customer Reviews:
Positive: 45%
Neutral: 25%
Negative: 30%

Highlighting the variety of opinions helps provide a balanced view of the customer experience at Kay Jewelers.

Best Review:
Kristy noted her experience working with a knowledgeable staff member at Kay Jewelers, highlighting how they helped her and her fiancé find the perfect engagement ring, making the process seamless and enjoyable.

Worst Review:
Melina expressed her disappointment with the customer service she encountered under the new management, stating far below expectations regarding the handling of her ring inspection and the overall experience.

* For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.

| Opening Hours |
|---------------------|
| Monday - Sunday: Not specified |