KAY Jewelers, located at 999 17 Montauk Hwy, Ste. 17, Shirley, NY 11967-2112, is a well-regarded jewelry store in Suffolk County, specializing in engagement ring creation. This retail chain has established itself as a prominent name in the jewelry market since its inception in 1916. The store operates with an emphasis on providing a superior shopping experience, particularly in the realm of engagement and wedding jewelry. Customers can expect to find a range of service options, including jewelry maintenance and repair, custom orders, diamond upgrades, gold exchanges, and appraisals.

Feedback from customers highlights the knowledgeable staff, including individuals like Pia, Riva, and Sharon, who are noted for their friendliness and helpfulness in guiding clients through the process of selecting the perfect engagement ring. Positive reviews celebrate the store's excellent customer service, the welcoming atmosphere, and the personalized approach to engagement ring shopping. Some customers have expressed satisfaction with their experiences, recounting how staff members took time to assist in making meaningful selections.

Conversely, there have been negative critiques pointing out instances of subpar customer service and high repair costs, which some reviewers felt did not reflect the quality expected for the prices charged.

The total number of reviews reviewed amounted to 50.

Overall Sentiment from Online Customer Reviews:
- Positive: 70%
- Neutral: 10%
- Negative: 20%

Best Review: The feedback from customer LJ black emphasized the exceptional service provided by Pia and her team, who consistently go above and beyond to assist customers.

Worst Review: Cathy Clayton articulated disappointment regarding the quality of diamonds relative to their pricing, suggesting that customers may find better value elsewhere.

**Operating Hours:**
- Tuesday: 10:00 AM - 8:00 PM
- Wednesday: 10:00 AM - 8:00 PM
- Thursday: 10:00 AM - 8:00 PM
- Friday: 10:00 AM - 8:00 PM
- Saturday: 10:00 AM - 8:00 PM
- Sunday: 11:00 AM - 7:00 PM
- Monday: 10:00 AM - 8:00 PM

**Staff Members Mentioned:**
- Pia
- Riva
- Sharon

*For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.