Kay Jewelers, located at 140 Eisenhower Drive, Unit C, Biloxi, MS 39531, operates in Harrison County and specializes in engagement rings, wedding jewelry, and exceptional customer service. With a strong presence in the jewelry industry since 1916, the store is well-regarded for its extensive selection of fine jewelry including diamonds, gemstones, and personalized pieces. Customers have praised the knowledgeable and friendly staff, such as Taylor and Abby, who contribute to a comfortable shopping experience, particularly in engagement ring creation.

The store has garnered a positive reputation, with 119 reviews, reflecting a generally favorable customer experience. The sentiment analysis reveals a positive response rate of approximately 85%, with neutral sentiments around 10%, and negative sentiments accounting for about 5%. This suggests a strong appreciation for the quality of service and product offerings, albeit with some occasional critiques.

Opening Hours:
- Monday: 10:00 AM - 8:00 PM
- Tuesday: 10:00 AM - 8:00 PM
- Wednesday: 10:00 AM - 8:00 PM
- Thursday: 10:00 AM - 8:00 PM
- Friday: 10:00 AM - 8:00 PM
- Saturday: 10:00 AM - 8:00 PM
- Sunday: 11:00 AM - 7:00 PM

Staff Members:
- Taylor
- Abby

Overall Sentiment from Online Customer Reviews:
- Positive: 85%
- Neutral: 10%
- Negative: 5%

Best Review:
A customer highlighted the exceptional service provided by Abby and her team, noting the patience and professionalism exhibited during the engagement ring selection process, which made it a memorable experience.

Worst Review:
One reviewer expressed dissatisfaction regarding an incorrect interest plan during a purchase, indicating frustration with the store's staff for not allowing a return on a jewelry set that was received after 30 days.

* For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.