Located at 1272 Spring Hill Mall, West Dundee, IL 60118, Kay Jewelers specializes in engagement ring creations and a wide selection of fine jewelry. The store can be reached at (847) 844-1158. Kay Jewelers is known for its jewelry repair services and a rich array of beautifully crafted engagement rings. The store operates in Cook County.

Staff members, notably Chris Crawford, are recognized for their helpful and knowledgeable customer service. However, customer experiences have been mixed, with some positive feedback highlighting the professionalism of the staff and the quality of service, while other reviews reflect dissatisfaction with customer handling and the timeliness of services.

Overall Sentiment from Online Customer Reviews:
Positive: 30%
Neutral: 10%
Negative: 60%

The store has received a total of 19 reviews, with many noting issues such as rude service and delays in repairs.

Best Review: A customer praised Chris Crawford for his helpfulness and artistic talent in creating custom designs, reflecting a strong appreciation for the personalized service.

Worst Review: Another reviewer expressed frustration over the poor treatment they received, indicating that the staff was unhelpful and dismissive of their questions, suggesting a need for better customer service training.

* For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.

**Opening Hours:**
- Monday to Saturday: 11:00 AM - 7:00 PM
- Sunday: 12:00 PM - 6:00 PM