Kay Jewelers Sterling Commons, Sterling, IL

KAY Jewelers, located at 4204 E Lincolnway, Ste. C, Sterling, IL 61081, is a prominent jewelry store in Whiteside County, renowned for its exceptional engagement ring creation services. This store features a diverse selection of quality jewelry and offers personalized assistance in designing the perfect engagement ring, ensuring each customer feels valued and supported throughout the process. The knowledgeable staff, particularly noted are the manager Kari and jewelry consultant Bri, are frequently highlighted in reviews for their friendly demeanor and dedication to customer satisfaction.

Operating hours for KAY Jewelers are as follows:
- Monday to Friday: 10:00 AM - 8:00 PM
- Saturday: 10:00 AM - 8:00 PM
- Sunday: 11:00 AM - 7:00 PM

The store has received 68 reviews overall, showcasing a robust presence among local jewelers.

Overall Sentiment from Online Customer Reviews:
Positive sentiments constitute approximately 78% of the responses, reflecting a generally favorable atmosphere surrounding the store's services and staff. Neutral remarks account for about 15%, while negative feedback comprises around 7%. Customers frequently commend the staff's helpfulness and the store's welcoming environment, as well as the quality of the jewelry offered. However, some concerns regarding customer service inconsistencies have also been noted.

Best Review:
Raylene highlighted the exemplary service provided by the staff, mentioning that they were always willing to help with a smile and offered undivided attention during her visits.

Worst Review:
Miscellaneous Muzik expressed disappointment over an unsatisfactory customer service experience, feeling that the staff did not provide adequate support during an intended jewelry trade-up.

*For this overview, customer feedback was viewed on Yelp, Google, and Facebook.

Staff Members:
- Kari (Store Manager)
- Bri (Jewelry Consultant)