Kay Jewelers, located in Sunrise Mall, 2370 N Expressway, Brownsville, TX, is a notable destination for those in search of exquisite engagement rings and comprehensive jewelry services. With a focus on fine jewelry, their offerings include engagement and wedding rings, designer collections, as well as personalized services like custom orders and jewelry maintenance. The store has a reputation for providing excellent customer service, with many customers praising the knowledgeable and friendly staff, including standout team member Karen.

However, it's important to also note that some customers have reported dissatisfaction with their experiences, indicating issues such as delays in service and product quality complaints. Overall, the management appears responsive to feedback, showing a commitment to improving customer satisfaction.

The store operates under the following hours:
- Wednesday to Saturday: 10:00 AM - 8:00 PM
- Sunday: 11:00 AM - 7:00 PM
- Monday and Tuesday: 10:00 AM - 8:00 PM

**Overall Sentiment from Online Customer Reviews:**
Positive: 70%
Neutral: 10%
Negative: 20%

**Highlight Reviews:**
Best Review: Mario appreciated the outstanding assistance he received from Karen, highlighting her ability to provide perfect recommendations for his occasion, enhancing his jewelry shopping experience.
Worst Review: Amanda voiced disappointment regarding the quality of a ring purchased, noting that an emerald fell off shortly after buying, which detracted from her overall impression of the brand’s reliability.

*For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.

**Staff Members:**
- Karen

**Opening Hours:**
- Wednesday: 10:00 AM - 8:00 PM
- Thursday: 10:00 AM - 8:00 PM
- Friday: 10:00 AM - 8:00 PM
- Saturday: 10:00 AM - 8:00 PM
- Sunday: 11:00 AM - 7:00 PM
- Monday: 10:00 AM - 8:00 PM
- Tuesday: 10:00 AM - 8:00 PM