Zales Jewelers, located at 2370 N Expressway, Ste. 1098, Brownsville, TX 78521-1106, is a notable destination for those seeking to create exquisite engagement rings. The store offers a wide array of services, with a particular focus on custom engagement ring creation. Customers can benefit from personalized consultations to design a piece that captures their unique vision. The knowledgeable staff, including Maribel Vidal, are frequently highlighted for providing exceptional customer service, assisting customers in selecting the perfect ring while ensuring a welcoming atmosphere.

In addition to custom jewelry, Zales Jewelers also offers services such as jewelry and watch repair, cleaning and inspection, and trade-in options for diamond jewelry. The store prides itself on being America’s diamond store since 1924, with a commitment to quality and customer satisfaction.

Operating in Cameron County, Zales is known not only for its extensive selection of fine jewelry but also for its convenient shopping experience, including in-store order pickups and same-day delivery options.

**Store Hours:**
- Saturday: 10:00 AM - 8:00 PM
- Sunday: 12:00 PM - 6:00 PM
- Monday: 11:00 AM - 8:00 PM
- Tuesday: 11:00 AM - 8:00 PM
- Wednesday: 11:00 AM - 8:00 PM
- Thursday: 11:00 AM - 8:00 PM
- Friday: 10:00 AM - 8:00 PM

**Staff Members Mentioned:**
- Maribel Vidal

**Overall Sentiment from Online Customer Reviews:**
The overall customer sentiment from online reviews indicates a predominantly positive atmosphere, with an estimated score of 85% positive, 10% neutral, and 5% negative. Many customers praise the staff's attentiveness and the quality of service, particularly during the ring selection process.

**Best Review:**
Angel commented on the empathy and understanding exhibited by the Zales staff and how they provided a replacement ring that met his expectations.

**Worst Review:**
Syboman described a negative experience related to service quality, stating dissatisfaction after a diamond fell out of a ring that had been serviced.

*For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.*