KAY Jewelers, located at 2200 El Mercado Loop, Ste. 1228, Sierra Vista, AZ 85635-5216, is a well-established jeweler specializing in various jewelry services, particularly engagement ring creation. The store operates in Cochise County and offers a range of services, including jewelry maintenance and repair, custom orders, diamond upgrades, gold exchanges, and appraisals. The staff is noted for their knowledge and dedication to providing quality service to every customer.

With a total of 75 reviews analyzed, the overall sentiment from online customer reviews is as follows:
- Positive: 68%
- Neutral: 16%
- Negative: 16%

The customer experiences generally highlight favorable interactions with the staff, although some have expressed dissatisfaction with the handling of repairs.

Best Review: Scott Miller commended the staff for their friendly demeanor and excellent service skills, emphasizing the positive shopping experience.

Worst Review: Michael Diets experienced frustration due to inconsistencies in pricing and prolonged wait times, ultimately leading to a disappointing visit.

Operating Hours:
- Saturday: 10:00 AM – 8:00 PM
- Sunday: 12:00 PM – 6:00 PM
- Monday: 11:00 AM – 7:00 PM
- Tuesday: 11:00 AM – 7:00 PM
- Wednesday: 11:00 AM – 7:00 PM
- Thursday: 11:00 AM – 7:00 PM
- Friday: 10:00 AM – 8:00 PM

Staff Members: Sean and Nancy have been specifically mentioned by customers for their service.

*For this overview, customer feedback was viewed on Yelp, Google, and Facebook.