Kay Jewelers, located at 100 Commercial Rd, Unit 98, Leominster, MA 01453, operates in Worcester County and is renowned for its engagement ring creation and exceptional customer service. With a staff that is often praised for being friendly and helpful, this jewelry store offers a comprehensive range of services, including jewelry repair and consultation for creating custom engagement rings. Customers appreciate the attentive and knowledgeable service from the employees, contributing to a positive shopping experience.

Overall, the store is currently open and available for business, with the following operating hours:

| Day | Opening Hours |
|-----------|------------------|
| Monday | 11:00 AM - 8:00 PM |
| Tuesday | 11:00 AM - 8:00 PM |
| Wednesday | 11:00 AM - 8:00 PM |
| Thursday | 11:00 AM - 8:00 PM |
| Friday | 11:00 AM - 9:00 PM |
| Saturday | 10:00 AM - 9:00 PM |
| Sunday | 11:00 AM - 6:00 PM |

Overall Sentiment from Online Customer Reviews:
The sentiment from online customer reviews is mixed, with approximately 65% positive responses, 20% neutral, and 15% negative. Many customers highlight the knowledgeable staff and quality of the jewelry, while some express dissatisfaction with the service, specifically regarding responsiveness.

Best Review:
Joseph commended the personnel for their great customer service, describing them as friendly and fun, which improved his overall experience at the store.

Worst Review:
Sharon shared her frustration regarding the rudeness of the staff, stating that service was slow and that she struggled to receive assistance with her inquiries about a repaired ring.

*For this overview, customer feedback was viewed on Yelp, Google, and Facebook.