Kay Jewelers, located in the Times Square Mall at 3909 Broadway St., Spc. 102/103, Mount Vernon, IL 62864, offers a range of jewelry services with a special emphasis on engagement ring creation. Customers have praised the store for its knowledgeable and friendly staff, including individuals like Carrie and Jayla, who provide personalized service during the jewelry selection process. The store is recognized for its commitment to customer satisfaction, with many reviews highlighting the pleasant shopping experience and exceptional service.

The jeweler operates in Jefferson County and has garnered 132 reviews total, reflecting a generally positive reception from the community.

Customers frequently commend the staff for their expertise and dedication, making the process of finding the perfect engagement ring a delightful experience. Many have noted the welcoming atmosphere and willingness of staff members to assist without being pushy. However, some reviews indicate occasional lapses in service, particularly in instances where customers felt unacknowledged during less busy periods.

Overall Sentiment from Online Customer Reviews:
Positive: 85%
Neutral: 10%
Negative: 5%

**Best Review:** A customer named Brieanna praised the helpfulness of staff members Kayla and Carrie in finding the ideal engagement ring at a great price, highlighting the pleasant shopping experience.

**Worst Review:** A customer named Jennifer reported an unwelcoming experience, feeling that the staff lacked professionalism during her visit, especially when they perceived she was not going to make a purchase.

*For this overview, customer feedback was viewed on Yelp, Google, and Facebook.

**Opening Hours:**
- Monday: 10:00 AM - 8:00 PM
- Tuesday: 10:00 AM - 8:00 PM
- Wednesday: 10:00 AM - 8:00 PM
- Thursday: 10:00 AM - 8:00 PM
- Friday: 10:00 AM - 8:00 PM
- Saturday: 10:00 AM - 8:00 PM
- Sunday: 11:00 AM - 7:00 PM

**Staff Members Mentioned:**
- Carrie
- Jayla