Kay Jewelers, located at 5776 S Transit Rd, Lockport, NY 14094, offers a range of jewelry services, specializing in engagement ring creation. The store has garnered mixed reviews, with many customers praising the friendly staff's willingness to assist and the extensive selection of engagement jewelry. However, some reviews highlight concerns regarding pricing and product quality, with a few customers expressing dissatisfaction with the service and product management.

The store operates in Erie County and provides services such as customized engagement rings, resizing, and repair. Staff members have been recognized for their helpfulness and attention, although there have been mentions of pressure sales tactics.

Overall Sentiment from Online Customer Reviews:
Positive: 52%
Neutral: 20%
Negative: 28%

Opening Hours:
- Monday to Thursday: 11:00 AM - 7:00 PM
- Friday and Saturday: 11:00 AM - 8:00 PM
- Sunday: 12:00 PM - 6:00 PM

Staff Members: No specific staff members are mentioned in reviews.

Best Review: A customer highlighted their satisfaction with the friendly and efficient service when buying a ring, noting the helpfulness of the staff throughout the selection and purchase process.

Worst Review: One customer criticized the store's management and service quality, particularly after a significant purchase, expressing frustration over unresolved issues with their order.

* For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.