Kay Jewelers, located at 1000 Turtle Creek Dr., Ste 440, Hattiesburg, MS 39402, operates in Forrest County and specializes in creating exquisite engagement rings and providing exceptional jewelry services. The store's phone number is (601) 264-7020. With a commitment to customer satisfaction, they offer services such as jewelry maintenance and repair, custom orders, diamond upgrades, gold exchanges, and appraisals.

The atmosphere at Kay Jewelers is a mix of professional expertise and customer engagement. Many customers have commended the knowledgeable and friendly staff, such as Kailah, who is highlighted for her patience and personalized service. Customers have mentioned that the staff pays close attention to detail and provides thorough assistance throughout the engagement ring creation process, making it a worthwhile experience for those looking for meaningful pieces.

However, some reviews indicate issues with customer service, describing experiences where staff were perceived as rude or unhelpful. This divide suggests that while many customers have had glowing experiences, there are others who felt the service did not meet their expectations.

Overall Sentiment from Online Customer Reviews:
Positive: 76%
Neutral: 10%
Negative: 14%

Best Review:
Nicole praised the expert customer service at Kay Jewelers, stating that the staff's knowledge and attentiveness made her a customer for life.

Worst Review:
Kimberly expressed frustration with a recent visit, highlighting a negative encounter with staff who she found to be rude during her experience.

Operating Hours:
- Monday: 10 AM - 8 PM
- Tuesday: 10 AM - 8 PM
- Wednesday: 10 AM - 8 PM
- Thursday: 10 AM - 8 PM
- Friday: 10 AM - 8 PM
- Saturday: 10 AM - 8 PM
- Sunday: 11 AM - 7 PM

Staff Members:
Kailah (Store Manager)

* For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.