Kay Jewelers University Mall in South Burlington VT

KAY Jewelers, located at 155 Dorset St., D24, South Burlington, VT 05403-6346, is a prominent jewelry store specializing in engagement ring creation and customer service. This location is known for its wide range of fine jewelry and offers a variety of services including custom and special orders, jewelry maintenance and repair, diamond upgrades, gold exchange, and appraisals. Customers can expect to find knowledgeable staff ready to assist in selecting the perfect engagement ring.

The store has received a mix of feedback, with a total of 84 reviews considered for this overview.

Overall Sentiment from Online Customer Reviews:
- Positive: 45%
- Neutral: 20%
- Negative: 35%

Customers have praised the friendly and helpful staff, particularly mentioning the assistance provided by various associates such as Lorraine and Natalie. However, negative comments often highlight issues such as poor customer service, long wait times for repairs, and dissatisfaction with the quality of services received.

**Opening Hours:**
- Monday: 10:00 AM - 8:00 PM
- Tuesday: 10:00 AM - 8:00 PM
- Wednesday: 10:00 AM - 8:00 PM
- Thursday: 10:00 AM - 8:00 PM
- Friday: 10:00 AM - 8:00 PM
- Saturday: 10:00 AM - 8:00 PM
- Sunday: 11:00 AM - 7:00 PM

**Staff Mentioned:**
- Lorraine
- Natalie

Best Review:
A customer shared their satisfaction with the exceptional service received from Lorraine, noting her attentiveness and the helpful nature of the staff during their visit.

Worst Review:
A negative experience was reported by a customer, who expressed frustration over receiving a wedding band resized improperly, with critiques directed toward the management's lack of concern regarding the issue.

* For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.