Zales Jewelers, located at 155 Dorset Street, Suite 1, South Burlington, VT 05403, is a well-regarded jewelry store specializing in engagement ring creation and a variety of precious jewelry offerings. With a total of 49 reviews, the store has garnered a mixed response from customers, reflecting both positive and negative experiences with their services.

The store is known for its custom jewelry creation, particularly engagement rings, and offers a range of services that include jewelry repair, cleaning, and inspection. Customers appreciate the warm and helpful staff, such as Carey and Justin, who go above and beyond to accommodate individual preferences while designing rings that fit within budgets.

However, some reviewers have expressed dissatisfaction regarding customer service, mentioning difficulties experienced during warranty inquiries and feelings of being undervalued by staff. This showcases areas where improvement is needed to enhance the overall customer experience.

Operating in Chittenden County, Zales Jewelers aims to provide quality jewelry and excellent customer service, making it a trustworthy choice for those seeking engagement rings and other jewelry services.

Operating Hours:
- Friday: 10:00 AM - 8:00 PM
- Saturday: 10:00 AM - 8:00 PM
- Sunday: 12:00 PM - 6:00 PM
- Monday: 11:00 AM - 7:00 PM
- Tuesday: 11:00 AM - 7:00 PM
- Wednesday: 11:00 AM - 7:00 PM
- Thursday: 11:00 AM - 7:00 PM

Staff:
- Carey
- Justin

Overall Sentiment from Online Customer Reviews:
Positive: 60%
Neutral: 20%
Negative: 20%

Best Review:
Michelle praised the manager, Kirsten, for her exceptional assistance in navigating the diamond bond process and replacing a lost stone, highlighting the kind and helpful nature of the staff.

Worst Review:
Leigh described a frustrating experience with the company, indicating challenges with honesty and cooperation, reflecting a negative interaction during their visit.

* For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.